Website Terms of Use – Luxechance Ltd

Last Updated: 21/11/2025

These Website Terms of Use (“Terms”) govern your access to and use of the website www.luxechance.com (“the Website”), which is operated by Luxchance Ltd,  (“Luxechance Ltd”, “we”, “us”, “our”).

By accessing or using the Website, you agree that you have read, understood and accept these Terms in full. If you do not agree, you must discontinue use of the Website immediately.

These Terms operate alongside our Privacy Policy, Cookie Policy, and Competition Terms & Conditions. Together, they govern your relationship with Rift Competitions Ltd.

1. Definitions

• “Account” – Your registered user account on the Website.
• “Content” – All text, graphics, images, videos, software, code, audio, data or other material displayed on the Website.
• “Services” – All features of the Website, including competitions, user accounts, payment systems and interactive elements.
• “User”, “you”, “your” – Any person accessing or using the Website.
• “Force Majeure Event” – Circumstances outside our reasonable control.

2. Changes to These Terms

We may amend or update these Terms at any time to reflect changes in law, business operations or Website functionality. Updated Terms take immediate effect when published. Continued use of the Website constitutes acceptance of any revised Terms.

3. Eligibility

To use the Website, you must:

• Be at least 18 years old;
• Be a resident of the United Kingdom;
• Have the legal capacity to enter into contracts;
• Not be banned from using the Website.

4. Account Registration

When creating an Account, you must:

• Provide truthful and up-to-date information;
• Not create multiple or fraudulent accounts;
• Keep your login credentials secure;
• Notify us immediately of unauthorised use.

We may suspend, restrict or terminate any Account that breaches these Terms or appears suspicious, fraudulent or harmful.

5. Website Availability

Access to the Website is provided “as is” and “as available”. We do not guarantee that the Website will always be available, uninterrupted or error-free. We may suspend or restrict access for:

• Maintenance or updates;
• Technical or security issues;
• Force Majeure Events;
• Legal or regulatory requirements.

We accept no liability for downtime, service interruption or loss resulting from unavailability.

6. Intellectual Property

All Content on the Website is owned by Rift Competitions Ltd or licensed to us. It is protected by copyright, trademark and other intellectual property laws.

You must NOT:

• Copy, reproduce or distribute Website Content;
• Republish or modify Content without our consent;
• Use automated tools to extract data (“scraping”);
• Use our trademarks or branding without permission;
• Create derivative works based on Website Content.

You may only use the Website for personal, non-commercial purposes.

7. Acceptable Use Policy

This section outlines the standards you must comply with when using the Website. These rules are designed to protect users, safeguard fairness and maintain the integrity of our systems.

You must NOT use the Website in any way that:

• Breaches any UK or international law;
• Is fraudulent, misleading or deceptive;
• Attempts to manipulate competition results or outcomes;
• Harms or attempts to exploit minors;
• Introduces viruses, malware or harmful code;
• Aims to access or interfere with protected areas of the Website;
• Attempts to hack, bypass, or disrupt security features;
• Uses bots, scripts, crawlers, scrapers or automated systems;
• Attempts to create multiple or fake accounts to gain advantage;
• Harvests personal data from the Website;
• Uploads defamatory, hateful, offensive or illegal content;
• Interferes with other users’ experience;
• Uses VPNs, proxies or masking tools to evade detection or restrictions;
• Attempts to reverse-engineer Website code or functionality;
• Harasses or abuses staff or other users;
• Uses the Website for unsolicited advertising or spam.

7.1 Competition-Related Restrictions

• No multi-accounting to bypass ticket limits;
• No impersonation or use of another person’s identity;
• No automated or AI-generated postal entries;
• No mass postal entries designed to overwhelm systems;
• No collusion to manipulate competition results.

7.2 Security Obligations

• You must secure your devices against malware;
• You must protect your login details and password;
• You must notify us immediately of any breach.

7.3 Monitoring & Enforcement

We reserve the right to:

• Monitor Website usage for fraud prevention;
• Investigate violations of this policy;
• Suspend or permanently ban Accounts;
• Void or cancel competition entries obtained improperly;
• Restrict access to the Website where necessary;
• Report unlawful behaviour to relevant authorities.

7.4 Consequences of Breach

If you breach this policy, we may:

• Issue warnings;
• Suspend or terminate your Account;
• Blacklist you from future competitions;
• Void your entries without refund;
• Pursue compensation for damages;
• Initiate legal action where required.

7.5 Catch-All Clause

We may take action against any behaviour we reasonably deem:

• Dishonest;
• Abusive;
• Technically harmful;
• Manipulative;
• Or damaging to Rift Competitions Ltd.

8. External Links

The Website may include links to third-party websites. We are not responsible for:

• Their content;
• Their accuracy;
• Their privacy policies;
• Their security;
• Any damage or loss caused by their use.

9. User-Generated Content

By submitting any content (reviews, comments, photos), you grant us a worldwide, royalty-free licence to use, reproduce, publish, distribute and modify such content for promotional or operational purposes.

You warrant that your content:

• Is lawful;
• Does not violate rights of others;
• Is not harmful, defamatory or abusive;
• Does not contain viruses or harmful code.

10. Data Protection

Your use of the Website is governed by our:

• Privacy Policy
• Cookie Policy

You must ensure you read and understand both policies.

11. Disclaimers

The Website is provided “as is” without warranties of any kind. Rift Competitions Ltd disclaims all express or implied warranties including but not limited to:

• Fitness for purpose;
• Accuracy of information;
• Security or reliability;
• Compatibility with devices;
• Non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, Rift Competitions Ltd shall not be liable for:

• Loss of profits, business or opportunities;
• Loss of data;
• Indirect or consequential losses;
• Loss caused by downtime or technical failures;
• Loss caused by malware, hacking or unauthorised access;
• User error, negligence or failure to comply with these Terms.

We do not exclude liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Any liability which cannot be excluded under UK law.

13. Indemnity

You agree to indemnify Rift Competitions Ltd against all losses, damages, claims, costs and expenses arising from your breach of these Terms or misuse of the Website.

14. Force Majeure

We are not liable for delays or failures caused by events outside our reasonable control, including natural disasters, fires, floods, strikes, cyber attacks, pandemics, civil unrest, power outages or government restrictions.

15. Assignment

We may assign or transfer our rights under these Terms without notice. You may not assign your rights without our written consent.

16. Severability

If any part of these Terms is deemed unlawful or unenforceable, the remaining sections remain in full force and effect.

17. Entire Agreement

These Terms, together with our related policies, form the entire agreement between you and Rift Competitions Ltd.

18. No Third-Party Rights

No third party has rights to enforce any part of these Terms.

19. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled exclusively by the courts of England and Wales.

20. Contact Information

If you have questions regarding these Terms, contact:

info@luxechance.com